Cancellation and Rescheduling

Cancellation and Rescheduling

Capo Travel acts only as an intermediary for the sale of airline tickets. The tickets are issued through miles, so only Capo can make the changes and cancellations.

CANCELLATION RULES AIRFARE CANCELLATION AVAILABILITY:

• Each company is responsible for creating its own cancellation rules, therefore some tracks are not available for refund. Please contact our consultants for more information about the ticket you wish to purchase.

• HOW TO REQUEST THE CANCELLATION: To cancel your ticket it is necessary to send an e-mail to vendas@capotravel.com with the title Ticket Cancellation and/or send a message to one of our customer service channels for more information.

• CANCELING PURCHASE WITHIN 24 HOURS OF THE ISSUE: With a departure date longer than 7 days and up to 24 hrs from the issuance of the ticket, CAPO will charge the amount of U$xxx per passenger and section (outward and/or return) in the case of NATIONAL FLIGHTS to be discounted in the refund, if any. In the event of an international flight, the costs must be consulted in Capo's service channels. Capo Travel may charge a higher amount of fees than the company, due to the costs of issuing, cancellation, as well as taxes and tariffs.

• CANCELLATION FINE AFTER 24 HOURS FROM ISSUE: CAPO's cancellation fee has a fixed value of U$xxx per passenger and route (one way and/or return) in the case of NATIONAL FLIGHTS (except Latam flights) to be discounted in the refund, if any. In case of INTERNATIONAL FLIGHTS, the costs must be consulted in our service channels. CAPO Travel may charge a higher fee than the company, due to the costs of issuance, cancellation, as well as taxes and tariffs. Please note that the ticket is issued by LATAM, there is no possibility of cancellation due to the new tariff rules of the company.

• REFUND CONDITIONS IN CASE OF FLIGHT CHANGE BY AIRLINE: In case of flight change by the airline, where the passenger does not accept the new flight options and dates offered and opts for the refund of the ticket purchased, Capo Travel will charge 10% of the full amount paid by the contracting party and will proceed with the refund of the remaining amount, such as 90% of the amount paid. Even if the airline reimburses the full amount, CAPO Travel has provided all the contracted services, offered all the support, as well as obtained the values of miles and taxes retained from the moment of the purchase of the ticket until the request for reimbursement by the contracting party.

• REFUND: After confirmation of ticket cancellation, the amount paid will be refunded in the same way the ticket was issued, whether by credit card, TED transfer or pix. In the case of a credit card, the refund may fall within 1 or 2 invoices, after the request. The refund will be made within 48 business hours.

• IMPOSSIBILITY OF SHOWING ON DEPARTURE TIME: If there is no possibility of the passenger boarding, it is essential to contact us in advance before the flight time through some of our service channels. If the airline marks a no-show, the ticket is automatically canceled without refund, even if it is a round-trip ticket.

• RESCHEDULE AVAILABILITY: Each airline is responsible for creating its own rules for rescheduling/change, so some routes, dates and fares are not available for changes.

• HOW TO REQUEST RESCHEDULE: To reschedule your ticket it is necessary to contact our customer service channels up to 4 hours before the flight time, in order to check dates and values about the desired change.