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Cestinha vazia

How can we assist you?

To assist you, please contact us through our customer service channels.

Here you can easily and quickly resolve your needs.

You just need to contact us through any of our customer service channels or via Email, where a travel agent will assist you.

We are present on Instagram with over 90k followers, as well as on Facebook

We offer 24/7 service to ensure the best possible customer support. Please do not hesitate to contact us.

How to buy on the CAPO Travel website?
Perform a serach with the origin and destination of your desired trip, select the number of passengers and travel dates. After selection, click on 'consult' and choose the desired flights. On the next page, enter your information and make the payment. After payment confirmation, an email will be sent to you. Within minutes, our travel agents will issue the ticket and send it to you by email with the airfare ticket chosen by you. Please note that at the time of payment, a personal code of CAPO Travel will be generated, which will be used only to contact us so that we can respond to you as quickly as possible.
How to I know my waiting time?
During the purchase, you can click on 'more details' to view all the details of the selected flight. If you still have doubts, please consult our travel agents via chat, and we will be pleased to assist you.
How can I protect myself from Covid-19 during my trip?
In addition to Infraero's recommendation that only people who need to travel by flights go to the airports, there are also safety measures determined by the National Health Surveillance Agency (Anvisa). Please take the following precautions: availability of hand sanitizer, liquid soap, and paper towels in all terminals. Social distancing of at least two meters between people; Encouragement of check-in through digital channels; If possible, use credit cards or smartphones for payment at stores and services at the airport; Wearing a mask is mandatory. Information about coronavírus: You will always be updated on the status of your reservation by email. If there are any flight changes by the airline, we will contact you as soon as we are notified.
Baggage and check-in
Baggage can be added after the ticket purchase. Please consult us by email or chat for information on baggage fees and procedures. We will assist our clients with any questions and guidance during check-in.
Payment methods
We accept various credit card brands. Please contact us for more details.
What is a loyover or connection?
When a flight has layover, it means that it will make one or more stops at airports before reaching the final destination, WITHOUT changing planes. In flights with connections, the passenger must disembark from the plane in another city and board another plane to the final destination. It is also possible to have more than one connection. Please note that baggage is retrieved at the chosen destination city. To check flight details, click on 'more details' or speak to our agents via chat.


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